All staff we encountered, without exception, were very pleasant & friendly. Breakfast was lovely but service was a bit chaotic, even when the dining room was quiet. Waitresses wandering to & fro past dirty tables, past queues waiting for cereal bowls, never seeming to notice items missing from the buffet until asked - but all the while quite friendly & obliging. Also the music in the bar Friday & Saturday nights was incredibly loud. Didn't think much of Fridays performer anyway but each was far too loud for the size of the room.