The staff were very pleasant and courteous throughout our stay. It was a welcome return to the old-fashioned idea of service and manners. Decor in the hotel was a little tired and there were no lifts in the hotel and a lot of steps which made it difficult when travelling with two eighty year old parents. I had three meals there and all were first class. One meal was a function for two hundred and the hotel catered very well under pressure. I did not visit the spa or gym areas.