What if you can’t find information on my ancestors?
With every search, an extensive trawl through our databases and sources takes place based on the information provided by you. If we cannot locate any details on your ancestor and if our genealogist professionals are satisfied that we have insufficient information to verify the location of your ancestor then you will receive:
A letter outlining the sources searched which a professional genealogist will sign.
Advice and suggestions on how you might further your research.
A refund of EUR20.00; the remaining EUR50.00 will be used to cover postage and administrative costs.