Bathrooms need updating - no fan, no hot water on first night, flush not great. Was charged wrong rate on leaving, but got it sorted. Staff v helpful about all of it though.
The staff and service we recieved was very good in the hotel as we had to move rooms due to a leak in an above bedroom. The same cannot be said for the Leisure complex; we had booked this hotel as we believed the swimming pool-Leisure complex was adjacent. However, it was a significant walk over 10 minutes up a very sleep hill. This would put us off booking again at this hotel. Accessibility to Cork by public transport is poor as the bus that runs close to the hotel does not stop at the local stop and the alternative bus service is a 20 minute walk away.
We stayed on the Friday night and Sunday night, lovely hotel, rooms were lovely, 5 min drive into city centre by taxi, I would stay again.
Friendly staff. Great Breakfast from 7am, in large light filled restaurant. Great leisure facilities but bring the car if it's raining or cold. It's uphill, could you walk there in ten minutes?
The rooms are very modern and clean - decor and design excellent.
The Silver Springs is a good hotel for business travellers, the staff are very helpful and the facilities are pretty good. On the down-side, for tourists the hotel is a long way from the city centre. The nearest bus stop is about 15 minutes walk up a steep hill. We spent a lot more on Taxi fares than we had planned.
Nice to have use of leisure centre nearby - Bad form that broadband is free in the reception area,yet you have to pay for it in the room! Every other hotel I stay in is free
Some strangeties - first evening, was told that restaurant was fully booked and would have to wait an hour, but when we went down, on the offchance, it was three quarters empty.No problem getting places. Also, on second evening, at about five in morning, there was a banging on the sixth floor, as if someone was putting legs into chairs (I kid you not), banging, went on for about 40 mins. Wouldn't really have bothered me, but woke my partner and baby up - we were on fifth floor. I went out to investigate and met a staff member on the sixth floor at elevator and she told me that it had been sorted. When I mentioned it the next morning , when checking out, it was just brushed aside and "noted" but can't imagine that anything was ever done about it, once we went out the door. There was absolutely no mention of whether it disturbed or if our bill could be adjusted (not that I was after anything like that anyway). The first evening - the restaurant served some excellent food. The rooms were absolutely spotless and felt re-assuring when travelling with our two-year old.
The position of the hotel close to the city and the main routes makes it excellent.
We had a fabulous tome. I was particularly impressed with the service in the restaurant.
The rooms where not as plush as I had expected given the reputation of the hotel. There was a cocktail menu in the bar but they didn't have all the drinks to make any of thedrinks i asked for.
I did not like the traffic noise that I cold hear in my room. I asked to be changed from the first room the gave me on second floor because I could hear noise from some machine (kitchen extractor fans I think) In the second room on the 5th floor the traffic noise was surprissingly high. The rooms do not have the same sound insulation as other hotels.
A very nice hotel in an inconvenient location. While there is a bus stop in front of the hotel, the buses do not run in the evening (taxi from airport = 25 euro, to city centre = 10 euro).
The room was very clean......rare these days. Service was excellent.
Everything was perfect location, staff, room.
We thought it was fantastic value for money! rooms were spacious and lovely decor! the food in the restaurant excellent!
The hotel's restaurant was the best part of the weekend, the quality of the food was amazing - we had a lovely meal, we didn't feel rushed and the staff were friendly. The only down side was that we didnt know the leisure centre wasn't part of the hotel and that it was a 10 min walk to get to it in a seperate building so that put us off.
Beautiful hotel only minutes from the city centre. Brilliant service from the staff.
Excellent restaurant.
It was a fab hotel fab rooms beautiful food great location. Would stay again if i needed a hotel in Cork.