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carlton hotel kinsale Customer Review

Welcome Picture of Carlton Hotel Kinsale
Four Star

Carlton Hotel Kinsale

Rathmore Road
Kinsale
Cork
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From:
Anonymous Young couple
Review Submitted on:
17/03/2008
2.5 out of 5
2.5 out of 5

We paid €230 for our room and were charged an extra €30 as we requested a bay view, given that half of the rooms in the main building have a view, it seemed unfair to charge us just because we asked. If we had kept our mouth shut we had a good chance of getting a veiw room free. The room itself offered us very little. For €260, one might expect a complimentry bottle of water. We were charged over €5 for asking for 2 small bottles of water to be placed in our room. We also had the bad fortune of checking in to the Carlton the same time as a wedding reception, we could bearly hear the staff at reception over a very loud jazz band, and felt a little uncomfortable, invading on the happy couples day as we waited in line for 30 minutes for our room, to be told it wasn't ready, to wait in the bar, even though we gave them time estimated arrival when we booked, and were a good hour and a half after that time. Overall I would not recommend the Carlton Kinsale to anyone. It was too expensive for what we received. If a meal had been included in the price, one might not be as upset of wasting so much money. The Lake Hotel in Kilnarney can have my mo

Hotel Reply

Hotel response:

Thank you very much for taking the time to leave a review and choosing The Carlton Hotel Kinsale for your valued break away.
At the Carlton Hotel Kinsale we endeavour to please all of our guests needs and exceed expectations.
We were saddened to hear that you felt you incurred extra costs we apologise for any miscommunication on our behalf.
Our Bay View rooms as stated are an upgrade and cost €30 per room to enjoy our spectacular views of Oysterhaven Bay. 
As we were fully booked for the weekend you reserved, to guarantee this room, the upgrade cost would indeed occur.
All of our bedrooms are of a 4* Deluxe standard designed to ensure the satisfaction and comfort of all our guests.
We hope to welcome you again soon to The Carlton Hotel Kinsale.
Yours truly, The Management at The Carlton Hotel Kinsale.
From:
Daniel Konopka Solo traveller
Review Submitted on:
12/09/2007
4.0 out of 5
4.0 out of 5
From:
jackie smyth Young couple
Review Submitted on:
10/09/2007
5.0 out of 5
5.0 out of 5

it was a lovely hotel in a beautiful setting. a very chic hotel with very friendly staff. will return to the hotel again and maybe to their sister hotels around the country

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