Killorglin Company is Sole Kerry Competitor in National Awards
Gulliver Ireland, Ireland’s leading cost effective provider of tourism information and reservations, announced today (Thursday, 24th February 2005) that it won a Munster Regional Award in the Best in Business Awards 2005 this week. The national business awards recognise and reward best business practice and achievement in Ireland. Gulliver Ireland will now compete in the forthcoming National Awards.
The Killorglin-based company won a Munster Regional Award in the Excellence in Customer Service category. Gulliver Ireland is the only Kerry company which will compete in the National Awards on 8th April, 2005 which is taking place in the Guinness Storehouse in Dublin. There are three award categories and national awards finalists are selected from 13 regional heats in Dublin, Leinster, Connacht, Munster and Ulster.
The Excellence in Customer Service seeks to recognise a company that has displayed excellence in customer service and loyalty. According to the award organisers which include the Chambers of Commerce of Ireland, this is a company that will show how it respects, values and cares for its customers and that this is a key part of its business strategy.
Speaking at the announcement, Corinne Culloty, Gulliver Ireland’s Marketing Development Manager, said, "We are delighted to have won the Munster Regional Award which is a testament to the hard work and expertise of each of our employees. Gulliver Ireland does not just pay lip service to customer service; it’s at the centre of everything we do. As a tourism industry-focused company, we understand the value and necessity of excellent customer service. Our mission is to ensure that our customer service exceeds our customers’ expectations and we strive to achieve that every day."
For further information, please contact:
Corinne Culloty, Marketing Development Manager, Gulliver Ireland.
Telephone: (066) 9792112
Barry Ahern, Business Management Communications.
Telephone: (087) 6683574
Notes to editors:
Gulliver Ireland, which is headquartered in Killorglin, Co. Kerry, is Ireland’s leading cost effective provider of tourism information and reservations. The original Gulliver system was developed by Bord Fáilte and the Northern Ireland Tourist Board.
Following a partnership agreement with FEXCO in 1997, the financial services company acquired a majority shareholding in Gulliver and since July 2004 is the 100 per cent owner of Gulliver Ireland. Since 1997 a significant investment has transformed the Gulliver database as Ireland’s destination management system and one of the leading systems of its kind in Europe.
The company’s destination management system operates an advanced and comprehensive tourism database that provides an information and reservation service for Irish tourism products and services. The Gulliver database contains all approved accommodation providers on the island of Ireland, regardless of size or location, and the system processes bookings for almost 10,000 member properties from the internet, tourist offices and the international call centre. It functions as Ireland’s national tourism information database and powers, among others, the Fáilte Ireland website, www.ireland.ie, and Dublin Tourism’s website, www.visitdublin.com.
FEXCO is a global payments company headquartered in Kerry, Ireland with operations in the Ireland, UK, Spain, Scandinavia, Malta, Australia and USA. The company was established in 1981 by its Executive Chairman, Brian McCarthy, and offers a range of Global Consumer Payments, Global Corporate Payments and Business Services. The company is privately owned with USA-based First Data Corporation, the world’s leading payment processor, holding a minority shareholding in the business.